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Weaving Opportunities, Nurturing Your Originality with WONYO embroidery machine since 2009.  

Frequently Asked Questions
1
Is Wonyo a manufacturer or a trading company?
We are a specialized manufacturer of embroidery machines and accessories. We are located in ShenzhenCity,Guangdong Province, China. Enjoying the geographical and resource advantages, We are able to provide you machine with good quality and reasonable prices.
2
Is this a trustable long-term strategic partner?
Just ask our customers, view our company profile, assessment of capability, factory glimpse, and the honor we had. And why not contact us or pay a visit to us?
3
What kind standard of products are you making?
We are making high standard embroidery machines with complete new, original and inspected parts. Our products are with CE & SGS certificate.
4
What type of embroidery machines are you making mainly?
We are making regularly: High speed Embroidery machine, Chenille /Taping machine, Coiling/ cording Embroidery machine, Cap & T-shirt Embroidery machine.
5
What kind of embroidery work and embroidery machine do I need?
Think: ready-made garment/cap/hat, or garment before sewing, or just flat fabric?
Normal flat stitch, or special chenille/chain/loop stitch, or sequin/paillette, or cord/tape/ribbon to add value to your embroidery?
6
How many heads do I need and what embroidery area on each head?
Think: how big is your factory and how much is your expected production?
The embroidery area on each head depends on the maximum area of your embroidery design to run.
7
Do I need the Elite model or economy model?
Think: How much would you pay for a machine? What we offer is what you need!
8
The reason which causes thread broken on the embroidery machine
There are many factors that affect the thread break, to reduce thread break, the machine must be horizontal, stable, small jitter while it is in operation; the spindle rotation is light; the distance between the parts to be small; the installation of the parts to be accurate (the parameters of the reference Point is correct); through line and the hole to be smooth; the following are some of the more common reasons for thread break:

Needle
(a) the smoothness of the needle is not enough, the polishing of needle groove and pinhole are not good,the needlepoint is blunt
(b) the needle is bent, or the installation is not in place;
(c) the mounting angle of the needle is not correct, the trunking is not in front, the left or right is too much, or the trunking is on the back;
(d) there are attachments (such as glue) in the pinhole;
(e) the position of Needle clamp screw is not correct, it should be in the positive side of the right about 40 degrees;

Line
(a) the quality of line is poor , strength is not enough, too hard, too brittle, too many lines on the link;
(b) rotate not correctly, use the left line;
(c) the tension of the line is too big
9
How many orders can this machine help me complete per day?
It depends on the quantity of stitches in the pattern, the complexity, and the speed of the embroidery.
10
How many orders can this machine help me complete per day?
It depends on the quantity of stitches in the pattern, the complexity, and the speed of the embroidery.
11
What can I do with the machine?
No limits to imagination. If you can hoop it, you can embroider it. Embroider caps, garments, bags, hoodies jackets, leather, shoes, patches, and plenty more.
12
What is the lifetime of this machine?
More than 7 years, all the parts of the machine are developed and produced by our company. For the precision of the parts of the machine, we can reach the wear life test of more than 10 years.
13
Do I need to buy plug for WONYO embroidery machine?
WONYO embroidery machine is equipped with the plug based on your countries’ standard. Its wide voltage is from 110V to 230V, which is suitable for household sockets, just plug and use it.
14
What accessories come with the machine? Is it including stander?
1.T-shirt embroidery frames
2. Cap embroidery device
3. Flat embroidery device
4. Accessories: 1 box + Toolbox: 11 kinds of tools+Stand.
15
How to do the H tension test?
You can import the H test file to your machine,then with the flat frame or tshirt hoop to embroider it.
16
How to change the needle quickly?
Observe the position of the pinhole. One side is concave. Face out and offset 15 degrees to the right.
17
How to embroider good small letters?
1.Use a Small Needle: Choose a small needle, like a 70/10, to keep the stitches precise.
2.Choose the Right Font: Pick a simple, clean font designed for small lettering. Avoid fonts with too much detail.
3.Use a Stabilizer: Place a stabilizer under the fabric. This keeps the fabric from shifting and helps the letters stay clear.
4.Slow Down the Machine: Lower the speed of your machine. This gives you more control and makes the letters look better.
5.Adjust Tension: Make sure the thread tension is balanced. Too tight or too loose can make the letters messy.
18
Are there certain sizes that are better for different items? Do I need to replace them often or at all?
Always replace needles when they break. The needles that come with the machine are a universal size. As you learn embroidery you can experiment with different sizes to suit your needs. For instance metallic threads aren’t the same shape as regular threads. They work better with larger sized needles. Most people use 90/14 for metallic. The bigger the number the bigger the needle. For small letters a smaller needle works to make a cleaner look some use 65/9 for fine stitching. This is a skill that comes with experience.
19
How can I avoid bird nesting?
If the stitches are doing funky things under the item you are working with it’s an upper tension issue. If the issue is on top of the item it’s a lower tension issue. If you are experiencing birdsnesting that means there is something wrong with the upper tension. You can try rethreading that particular needle from spool to needle or you can increase the upper tension.
20
Can a multi-head embroicery machine make t-shirts on one head and hats on the other?
No.This machine can only do the same embroidery at the same time.
21
Is this embroidery machine easy to operate?
The embroidery machine is equipped with a 10-inch touchable LCD computer. The operating principle is very easy, just like using iPad. You can learn to operate this machine computer in 5-10 minutes. Each WONYO machine includes a computerized control panel that holds 20 million stitches of storage, you can upload and edit design settings and create customized lettering directly on the panel.
22
Do i need to oil my machine before using it? Or does it come oiled?
Oil it first. The machine comes with a small bottle of oil to get you started.
23
How often do I need to oil may machine?
If you work every day, twice a week .If you work more than 8 hours every day, you can make 3 times a week.
24
What is the use of replacing the tension spring on the embroidery machine?
Replacing tension springs can greatly improve stitch quality by ensuring consistent thread tension. Users often find that issues like uneven stitches and thread breaks are resolved, making the machine more responsive and easier to adjust.
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